Some PS4 Users Have to Factory Reset After Receiving Glitchy Message

One of the things being advised for PS4 users now is to set their messages to private. The reason for this is that people are sending messages that will cause the console to freeze up, with some even being forced to factory reset it in order for it to work again.

According to numerous Reddit users, the message can’t even be deleted from the mobile app but some did say it worked for them. Others stated that just receiving the message was enough to force a reset of their console.

Reddit user “Huntstarck” stated:

Even deleting the message from the mobile app doesn’t work. It happened to me during Rainbow Six: Siege. A player from the other team used a dummy account to send the message and crashed my entire team. We all have had to factory reset. Only one of our guys wasn’t affected and he has his messages private. Do this ASAP to prevent this from happening to you.

Reddit User “ThatPissedOffDude” stated:

This just happened to me during Rocket League. Got a message then after a minute my controller stopped working and everything went silent. Now I can’t access the home menu. It just goes to the ‘Report Problem’ screen every time.

The folks over at Sony Interactive Entertainment has not given an official statement on the matter just yet. Most likely, they are still investigating the matter and will only issue an update when they know what exactly went wrong.

For now, it would be best to go and set your messages option to private, if you haven’t been affected yet, just in case. Better safe than sorry, y’know?